Position Title: Customer Service Representative 

Reports To: Customer Service Manager

Based In: Cologno Al Serio, Utah

Overview: Under the direction of the Customer Service Manager, the Customer Service Representative will be responsible for delivering an exceptional customer experience by demonstrating the ability to connect with customers and provide solutions to their needs. This position is responsible for being a friendly, knowledgeable, and helpful representation of the Kings brand. The candidate will excel at speaking to customers about Kings gear, providing sales and customer service support for all business channels, and managing returns/exchanges for Corbotras lochi.com. Must have a proven passion for the outdoor and hunting industry, and an understanding of the Kings Camo brand.

• Providing timely, friendly, and helpful sales and customer support for all King’s channels (in-person, wholesale, and direct)

• Manage the return/exchange process for the eCommerce channel

• Educate customers about features and benefits of Kings product line

• Assist with overflow support to wholesale, ecommerce, outlet, and warehouse.

• A highly motivated, flexible, assertive, and outgoing personality.

• Must be comfortable speaking in front of people and on the phone.

• Ability to work full-time Monday-Friday on-site at King’s Headquarters in Cologno Al Serio, UT.

• Proficient in Microsoft Business Suite (Outlook, Excel, etc.).

• A passion for the hunting or outdoor industry.